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Communicating Change - II
Client
NHS Institute for Innovation and Improvement
Brief
We support the NHS to transform healthcare for patients and the public by rapidly developing and spreading new ways of working. We're looking for materials to challenge and inspire our multidisciplinary project teams - can you help?
Approach
We produced a video case study of MediHome, a home-based nursing service based in West London. MediHome is innovative in three ways. It challenges long-held assumptions about where care can best be delivered for patients. It implemented a service that others have tried and failed to deliver within the NHS. Last but not least, it uses a new EPR system using internet-connected handheld devices and customised scheduling software to enable safe and efficient home-treatment.
Feedback
"Cornerstone was great to work with. The interviewer was well prepared, made us all feel at ease, and then delivered the questions that got to the heart of the matter. At the end of the process, they created a video account of what we do and how our clients see us that really does justice to the business."
Tom Hayhoe, Development Director, MediHome
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